Event Details

Employees faced with challenging difficulties in the workplace often act out with anger and create divisiveness, or withdraw and shut down.  Managers often believe that the workplace is no place for displays of emotion.   As a Human Resource professional, you are looked to help resolve conflict and restore peace and productivity.    Most people shy away from strong emotion - it seems counterintuitive to embrace it.  Yet, competently addressing strong emotion is essential to successful conflict resolution.   Learn how to de-escalate anger and frustration, so you can get to the heart of the matter and end the conflict.

Presented by Amy Lieberman

HR executives challenged with resolving high stakes employment conflict consider Amy Lieberman\'s mediation skills their secret to success.   Ranked among the \"Best Lawyers in America\" for ten years\' running in her field of Alternative Dispute Resolution, this experienced and sought-after mediator, trainer, author and speaker enlightens and brings opposing parties together to ease tensions, protect capital, and restore balance.   Her acclaimed book, Mediation  Success: Get it Out, Get it Over, Get Back to Business, is THE go-to resource for HR professionals who deal with employee relations.

Registration is closed for this event.
For more information or questions, please email: jordan.hoffman@goodwillna.org